On board of yellow RegioJet trains and buses, we offer on-board entertainment services of the highest possible standard as well as the crew presence to make your domestic and international travels enjoyable. Your feedback represents an important source of information and chances to improve our services - our customer service centre together with the company management deal with it.
Our customer service staff will contact you by phone or e-mail as soon as possible. Additional information or documents may be required, and you will be informed about further procedure. You will get an answer within 30 days at the latest, but it is our aim to solve everything in the shortest possible period of time.
If no above mentioned way suits you, you can write praise, claim or suggestion directly at our points of sale, or sent in a registered letter to the following address:
STUDENT AGENCY k. s.
Zákaznické oddělení dopravy
Dům pánů z Lipé, náměstí Svobody 17
602 00 Brno
To make the processing faster, we recommend sending a copy of your ticket and this filled-in form
After you complete your route, we will automatically send you an e-questionnaire where you can have your say regarding the quality of our service. Credit ticket owners can evaluate our services after logging in, in the list of bookings, right at the completed route (applies to all routes).
E-questionnaires are primarily used for internal purposes - to collect statistical data, and as a basis for improving services and the assessment of employees. If you do not want just to evaluate, but still have queries, contact us in the wy shown in the Praise, claims, suggestions.
STUDENT AGENCY k. s.
Zákaznické oddělení dopravy
Dům pánů z Lipé, náměstí Svobody 17
602 00 Brno